Refund & Cancellation Policy

Last Updated: August 27, 2026

1. Subscription Cancellations

You can cancel your Livo subscription at any time by contacting our support team. Once cancelled, you will continue to have access to your account and data until the end of your current paid billing cycle (Quarterly or Annually).

2. Refunds

Because Livo is a managed B2B service, all subscription payments (Quarterly or Annually) are final and non-refundable. We do not offer prorated refunds for mid-cycle cancellations. We highly encourage you to utilize our free demo to ensure Livo is the right fit for your business before purchasing.

3. Exceptional Circumstances

In the rare event of a prolonged service outage or billing error on our part, we may, at our sole discretion, issue a credit to your account for future billing cycles. We do not issue cash refunds.

4. Data Retention After Cancellation

After your subscription expires, your account will be suspended. We will retain your business data for 30 days, after which it may be permanently deleted from our servers. You are responsible for exporting your data prior to cancellation.

5. Contact Us

If you have any questions about cancellations or billing, please contact us.